Clients FAQs

What does Ebenezer do?

We specialise in providing the highest quality 24 hour live-in care for clients in their own homes from as little as a few days’ respite care to long term placements stretching over months or years.

What can I ask the carer to do for me?

The carer will normally do the usual household tasks including cooking and shopping. They will help with any personal care as necessary and help you with your medication if you require. They will drive you in your own car- this must be insured for the carer. They will help to look after your pets and do a little light gardening if they have time. They will keep you company if you wish them to. Some clients require secretarial help, or help with computers. They may help you to entertain or visit friends and family. They will accompany you on outings or holidays if required. If your needs are more complex, they will work with your doctor or district nurse to help with your treatment.

Will I have the same carer all the time?

This will depend on individual requirements and your particular circumstances. Some clients prefer variety and like a regular rotation of carers. Others may prefer to have one care worker for a longer period. We also have to take into account the carer’s preference and the nature of the work they will be required to do. In some instances we will insist on a frequent rotation in order to prevent the carers from becoming exhausted.

Who should I approach to discuss care?

Mercy D. is Operations Manager with special responsibility for liaising with clients. She is the people you should contact in the first instance. Her contact number is +44 1332 987403. A Duty Manager is always available 24 hours per day and at weekends.

What happens if I need help in the night?

Your carer will always get up and help you. However, they are entitled to eight hours sleep per night. If they are called out between 11 pm and 6.30am in the morning, we will charge a fee. If night calls become frequent, prolonged and take place on many nights of the week we may have to insist on extra help for the carer.

What may I not ask the care worker to do for me?

Care workers may not do heavy cleaning nor anything which involves climbing ladders or on furniture. They may not be asked to undertake heavy tasks in the garden or to wash cars. No care worker may be asked to do anything which could endanger their health or safety.

For how long can I have a care worker?

You can have a carer for as long as you need one – from as little as 24 hours, to months on end

What must I provide for the care worker?

The care worker should have their own bedroom with clean bed-linen, use of a bathroom; a television and internet access where possible. They must be given meals which they may or may not eat with you, as you wish.

Where do your care workers come from?

Our care workers are from the UK or from the southern hemisphere English-speaking countries. As they tend to be recommended to us by word-of-mouth, most of our present care workers are of British ancestry and speak good English.

What time-off must the care worker be allowed?

The care worker must be allowed to take two hours off per day and one eight hour period off per week. You should arrange cover for these periods. If circumstances prevent your carer from taking this time off, a fee will be charged in lieu.

Will I be able to meet the care worker allocated to me before they start to care for me?

This is not usually possible as the care worker may be on continuous assignments or because the distance for them to travel is too far. However, if the care worker is nearby we may be able to arrange for them to visit you in advance.

OUR MOTTO

DIGNITY

We use person centred approaches to care for our patients. Hospitality is the core lead of Ebenezer (Stone of Help)Ltd.

Ebenezer Ltd Training
TEAM-WORK

We value input of togetherness between our candidates and clients. We have hope and confidence about the future.

Elderly care
FLEXIBILITY

We have over 10 years experience in healthcare industry. We believe in listening to our clients and candidates.

WHAT WE DO

  • Elderly Support

    We provide qualified staff for full-time home care.

  • Children and Families

    Nursing staff and care assistants for Children and young people’s services

  • Learning disability

    A day service provision for adults with learning disabilities.

  • Physical disability

    Our support plans are built to accommodate not just the assessed needs of the service user.

  • Mental Health

    We focus our attention and support on the small steps.

  • Dementia Care

    We provide staff to our clients (own home care) specialist dementia care.

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